DELIVERY AND RETURNS
Delivery :
- Standard delivery - free delivery for orders over €200
Returns :
- Within 30 days to the address below
- Return at customer's expense
- Exchange, credit note or refund
No refunds will be made on promotional products.
Delivery methods
Your order will be shipped to the indicated address at the time of order placement.
SAINT JACQUES WETSUITS proposes by transport service or an express mail delivery depending on nature and size/weight of product(s) ordered.
The shipping charges incrued for this option depend on the product that is ordered.
SAINT JACQUES WETSUITS makes every effort to comply with the delivery delays mentioned on the Site. However, we cannot be held responsible for consequences due to a delivery delay or defferment and/or a lost package caused, in part, by a transporter constraint or by your act or that is attributable to an unforeseeable and unavoidable cause constituting an Act of God.
In the case of a non-reception of a package from the transporter, we will open an inquirey and investigation into the whereabouts and location of the package with the Transporter concerned which may take several days. During this time under no circumstances will an reimbursemnt and/or re-delivery be made.
At the time of reception of delivery, we highly recommend that you verify wether or not the products conform to the products ordered, if appropriate, on the delivery receipts and on the delivery forms that require a signature by you, any anomoly concerns them.
Without prejudice to any applicable legal warranties, we recommend that you, without hesitation, address any reservations concerning exsisting defects or non-conformity at the date/time of delivery within the fastest time available to you a letter to be sent to
SAINT JACQUES WETSUITS, 1er étage, 275 rue du corail 34670 Baillargues, FRANCE or email to info@saintjacques-wetsuits.com
Any and all returns will only be accepted in their original state, not only correct physical state but notably original packaging accessories included.
In case of proven non-conformity, the User will have the choice between a repair or the replacement of the product unless the choice desired incrues a cost that is manifestly disproportionate to a different method of reimbursement.
Complimentry information may be required and demanded from you to verify proof of purchase.
Therefore, in order to avoid any complications, please include the following information when you order :
- a valid and current address and email address
- a telephone number that is fixed (either work or home) and/or a cellphone in order to contact you at any given time during the day
A small inconvenience, however these measures are evidence of your good will and insures protection for our clients from possible bank card fraud.
Returns methods
You have 30 days from the date of your order to make a return. All Returns must be done by either the Post Office or Transport service.
Please note that all return shipping costs are to be covered by the Client/User with the exception of non-conformity of the product.
Returns on the Yamamoto Lisa are free of charge in Metropolitan France only.
To return a parcel, you must send it to us by the carrier of your choice at the following address:
Saint Jacques
275 rue du corail. 1er étage
34670 Baillargues
France
+33 448 78 35 24
Please include in your parcel the order number, the reason for the return and the size required in the case of an exchange. This will enable our team to process your request quickly.