SHIPPING
How long will it take to receive my order?
Our products are generally dispatched the day after the order is placed. When your parcel is sent, you will receive a shipment confirmation email with a tracking number. This depends on the country you live in and the delivery method you choose. Here are the non-exhaustive delivery times:
By colissimo :
2-4 days in France
3-8 days internationally
By relay point :
4-8 days in France and abroad
Do you deliver to my country?
What a question! Of course it is. We deliver to every country in the world.
Can I pay customs fees in my country?
If you live in a country where customs charges apply (e.g. Switzerland), please contact us before placing your order.
Which carrier do you use?
It depends on the country we deliver to, but we carefully select the best carrier to ensure the fastest possible delivery.
For France, we use E-Chrobopost or Colissimo.
I have a problem with my order.
If you have a problem with your order, please contact us.
EXCHANGES & RETURNS
Can I return an item?
Exactly, you can find our procedure right here.
What happens if I don't like the product?
You can return the item for an exchange, credit note or refund by following our return policy.
WETSUITS
How do I choose the right wetsuit size?
We've written a blog post to help you choose the right wetsuit size for your activities, you can read it right here.
On each product page, you'll also find a size guide to help you choose the most appropriate size for your measurements.
And if you still have any doubts, don't hesitate to contact us at any time, by e-mail or telephone. Our team will be delighted to help you make the best choice.
Last but not least, you can also try out our wetsuits in-store. Find the nearest store through our network of international distributors. Don't hesitate to contact them before you visit to make sure the store has the product you're looking for.
How do I care for my neoprene wetsuit?
After each session, rinse your wetsuit with cold fresh water. Then lay out your suit, preferably by the waist and not the collar, in a dry, shady place to dry. Don't leave your suit in direct sunlight, as this will damage the materials. And you can find all our tips in our blog article on the subject.
Are Saint Jacques wetsuits eco-responsible?
We strive to make our products as environmentally friendly as possible. We work with sustainable products and partners, reducing our CO2 emissions and our ecological footprint. We use limestone-based neoprene, which is much more environmentally friendly than its predecessor, petroleum. We also offer a 100% neoprene-free range, the BIO II collection. Find out more about ecology and Saint Jacques.
Do I have a warranty on my wetsuit?
That's right! On your suit, you'll find an orange label with a link to register your suit with our warranty system.
All seams and neoprene are guaranteed for 1 year from the date of original purchase.
Can I use my neoprene wetsuit for diving or swimmingpool?
Saint Jacques Wetsuits are designed wetsuits exclusively for surface water sports such as surfing, kitesurfing, windsurfing, kayaking, sailing and even swimming. Do not use your wetsuit for diving or swimmingpool.
ABOUT SAINT JACQUES
Who are we?
If you've arrived here, it's probably because you want to know what we do, why we do it, or perhaps find out who we are. At Saint Jacques, we've set ourselves a mission: to offer a quality alternative to the standardized neoprene wetsuit market. But to find out more, we invite you to read our About us page.
Where is Saint Jacques Wetsuits based?
In France, of course! Our head office is based near Montpellier. You can read our story right here.
Do you have a team of riders?
Saint Jacques Wetsuits works with ambassadors, people who are as passionate about our wetsuits and board sports as we are, and they love telling our story and philosophy. So check out our social networks to discover them.
And if you'd like to join our ambassador team, don't hesitate to contact us to join the adventure.
Do you have any environmental commitments?
Of course we do! As board sports enthusiasts, we take action to preserve our playground. If you'd like to find out more, please visit our “Sustainability” page.
CONTACT
How can I contact you?
Our team is available to assist you and will be happy to help you by :
- e-mail : info@saintjacques-wetsuits.com
- whatsapp : +334 48 78 34 25
- call : +334 48 78 35 24
- chat online available on our website
Can I come to your offices?
Absolutely! If you're in the Montpellier area (or just passing through), we'd be delighted to welcome you to our premises. However, appointments at our offices are by appointment only. Call us to arrange an appointment on +334 48 78 35 24.